Purchasing and shipping

Ordering

Orders are placed through the online store checkout. An order is confirmed when you receive an order confirmation email. Listings describe the condition and any restrictions that apply to each item.

Payment

Accepted payment methods are shown at checkout. Payment is taken when the order is placed. Prices are shown in the storefront's currency and include any taxes stated at checkout.

Eligibility and transfer arrangements

Some items are regulated. Where a licence, permit or dealer transfer is required, we confirm the arrangement with you before the order is dispatched, and we will not ship an item until the applicable requirements are met. Orders that cannot lawfully be completed are cancelled and refunded.

Shipping

Orders are dispatched once payment and any eligibility checks are complete. Shipping options and costs are shown at checkout. Regulated items are shipped only by carriers and methods permitted for those goods, and may require a signature on delivery. We will send tracking details where the carrier provides them.

Cancellations and returns

You may request cancellation before an order is dispatched. For returns, contact store support with your order number; we will confirm whether the item is eligible and how to return it. Regulated and consumable items may not be returnable once dispatched. Refunds are issued to the original payment method once a return is received and checked.

Support

For anything about an order, listing or delivery, use Store Support and include your order number.